*Instructor-led Classroom Training &
*Instructor-led Online / Hybrid Training

Implementing Cisco Collaboration Application v1.0 (CLICA 300-810)

Course Content

Single Sign-On (SSO) for Collaboration Applications

• Describing these types of SSO as they relate to Collaboration
• Smart card
• Integrated Windows AD
• Describing the SAML SSO login process flow in the context of Cisco Collaboration solutions
• Describing these components of SAML 2.0 and later
• Assertion
• Protocol
• Binding
• Profiles

Cisco Unified IM and Presence

• Configuring Cisco Unified Instant Message and Presence on premises
• High availability
• Calendar integration
• Apple Push Notification Service
• Persistent chat
• Federation configuration (XMPP and SIP)
• Centralized Cisco Unified IM&P
• Troubleshooting Cisco Unified IM&P on premises
• XMPP
• High availability
• Calendar integration
• Apple Push Notification Service
• Persistent chat
• Federation configuration (XMPP and SIP)

Cisco Unity Connection and Cisco Unity Express

• Configuring these in Cisco Unity Connection
• Call handlers
• Voicemail transfers and greetings
• Routing rules
• Distribution lists
• LDAP integration
• Troubleshooting these in Cisco Unity Connection
• Call handlers
• Voicemail transfers and greetings
• Auto-Attendant
• Routing rules
• MWI
• Implementing toll fraud prevention
• Troubleshooting Cisco Unity Connection integration options with Cisco Unified Communications Manager
• Describing digital networking in multicluster deployments in Cisco Unity Connection
• Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express
• Basic call handler scripting (Auto-Attendant)
• Voicemail management
• MWI
• User management
• Troubleshooting Cisco Unity Express integration to Cisco Unified CME
• Basic call handler scripting (Auto-Attendant)
• Voicemail management
• MWI
• User management

Application Clients

• Configuring DNS for service discovery
• Troubleshooting service discovery
• Configuring Jabber client installation switches
• Troubleshooting Cisco Jabber Instant Messaging and Presence
• Troubleshooting Cisco Jabber phone control
• Troubleshooting Cisco Jabber voicemail integration
• Troubleshooting certificate validation for Jabber clients
• Describing the Cisco Unified Attendant Console Advanced integration

Target group
Network Administrator
Network Manager
Network Designer
Project Manager
Network Technician
System Engineer