*Instructor-led Classroom Training &
*Instructor-led Online / Hybrid Training

Implementing Cisco Collaboration Core Technologies (CLCOR 350-801)

Course Content

Infrastructure and Design

• Describing the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA
• Licensing (Smart, Flex)
• Sizing
• Bandwidth
• High availability
• Disaster recovery
• Dial plan
• Security (certificates, SRTP, TLS)
• QoS
• Describing the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
• Configuring these network components to support Cisco Collaboration solutions
• DHCP
• NTP
• CDP
• LLDP
• LDAP
• TFTP
• Certificates
• Troubleshooting these network components in a Cisco Collaboration solution
• DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
• NTP
• LDAP integration on Cisco Unified Communications Manager
• Explaining these components to support Cisco Collaboration solutions
• SNMP
• DNS

Protocols, Codecs, and Endpoints

• Troubleshooting these elements of a SIP conversation
• Call set up and tear down
• SDP
• DTMF
• Identifying the appropriate collaboration codecs for a given scenario
• Configuring codec negotiations
• Deploying SIP endpoints
• Manual
• Self provisioning
• Bulk Administration Tool (BAT)
• Troubleshooting collaboration endpoints

Cisco IOS XE Gateway and Media Resources

• Configuring these voice gateway elements
• DTMF
• Voice translation rules and profiles
• Codec preference list
• Dial peers
• Configuring ISDN PRI/BRI
• Troubleshooting ISDN PRI/BRI
• Configuring and verifying the MGCP
• Identifying the appropriate media resources for a given scenario (hardware and software)

Call Control

• Describing the Cisco Unified Communications Manager digit analysis process
• Implementing toll fraud prevention on Cisco Unified CM
• Configuring globalized call routing in Cisco Unified CM
• Route patterns (traditional and +E.164 format)
• Translation patterns
• Standard local route group
• Transforms
• SIP route patterns
• Describing Mobile and Remote Access (MRA)

QoS

• Describing problems that can lead to poor voice and video quality
• Latency
• Jitter
• Packet loss
• Bandwidth
• Describing the QoS requirements for these application types (voice and video)
• Describing the class models for providing QoS on a network
• Class model
• Class model
• QoS Baseline model (11 Class)
• Describing the purpose and function of these DiffServ values as it pertains to collaboration
• EF
• AF41
• AF42
• CS3
• CS4
• Describing QoS trust boundaries and their significance in LAN-based classification and marking
• Describing and determining location-based CAC bandwidth requirements
• Configuring and verifying LLQ (class map, policy map, service policy)

Collaboration Applications

• Configuring Cisco Unity Connection mailbox and MWI
• Configuring Cisco Unity Connection SIP integration options to call control
• Describing Cisco Unity Connection call handlers
• Describing Cisco Unified IM&P protocols and deployment
• XMPP
• High availability
• Deploying Cisco Jabber on premises

Target group
Network Administrators
Network Manager
Network Designer
Project Manager
Network Technician
System Engineers